U.S. Health insurance companies are changing their customer experiences in preparation for 2014 and the Affordable Care Act.

You might think all the cool new tech for personal infomatics are big, but Pew says most people track their health on paper or in their head. 

A nice little animation about system-centered vs. person-centered work. 

Roger Martin of HBR blogs schools us on what a strategy isn't. And The Monitor Institute tells us that successful business strategy is an adaptive effort, a self-correcting series of intentional experiments, not a static plan.

What's Google's #1 asset? 

KLM 's personalized travel maps incorporate travel tips from your friends. 

An airport with an innovation lab. 

Stressed out? You probably need to visit the puppy room.