User Expectations in a World of Smart Devices
October 17, 2003
We may not ever have jet packs and moving sidewalks in the future, but we could be moving into an era of ubiquitous computing. Mike takes a look at the implications of this trend for user experience design in his latest essay. Read more »
Crafting a User Research Plan, Part II
July 3, 2003
The second installment from Mike's new book, Observing
the User Experience: A Practitioner's Guide to User Research. Read more »
Crafting a User Research Plan
May 14, 2003
An excerpt from Mike's new book, Observing
the User Experience: A Practitioner's Guide to User Research. Read more »
Face to Face With Your Users: Running a Nondirected Interview
January 22, 2003
An interview is a funny situation. It's like a friendly conversation between strangers, but unlike the kind you may have on the bus. Shallow banter isn't appropriate for an interview. You need to find out what someone is experiencing, what they're thinking, or what their real opinions are. Read more »
Nondirected Interviews: How to Get More Out of Your Research Questions
July 2, 2002
As user experience designers, a key component to nearly all the techniques we use in our practice is the one-on-one interview. It's the basis of requirements gathering, usability testing, and task analysis. In order to remove our personal biases, expectations and opinions from the questions asked, I practice a kind of questioning technique called the nondirected interview. Read more »