Making A Better CMS
November 15, 2004
Most open source content management software is useless. The only thing worse is every commercial CMS I've used. But it doesn't have to be that way. Read more »
8 Quick Ways to Fix Your Search Engine
August 12, 2004
Almost every site's search could use improvement. Here are 8 quick ways to fix your own search engine. Read more »
Why Content Management Fails
April 1, 2004
So many of the companies I've spoken to lately have complained about the content on their Web sites. Almost unanimously, these companies have chosen to solve the problem by handing it to their IT departments. Read more »
The Business Value of Web Standards
September 18, 2003
Does designing to Web standards give organizations a return on investment? Does the transition to XHTML and CSS make financial sense? The answer to those questions is yes. Read more »
Doing a Content Inventory (Or, A Mind-Numbingly Detailed Odyssey Through Your Web Site)
June 18, 2002
One of the most consistent issues with my clients in the last year has been how many of them still haven't developed content management systems. They know they need to do it, but their first question is inevitably, "So, uh, where do we start?" Read more »
Faucet Facets: A Few Best Practices for Designing Multifaceted Navigation Systems
June 4, 2002
So often we assume that Web sites should be hierarchically organized. We talk about a "home page" that offers "top-level navigation" so that users can "drill down" to the content. It's as if we're programmed to think top down. But what about information that isn't as easily structured this way? Read more »