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Special Independence Day UX Week 2009 Pricing: $1,776 through July 4

by peterme on June 30th, 2009

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In honor of our nation’s founding, and recognizing that, hey, this economy sucks for many people, we’re offering special promotional pricing for UX Week 2009. Register between now and July 4th, and pay only $1,776. Use the promotional code BLOG, and get an additional 10% off.

Main stage talks include:

  • Matias Duarte, Senior Director of Human Interface and UX at Palm
  • Sarah Jones, Tony Award winning playwright and performer
  • Scott McCloud, author of Understanding Comics
  • Genevieve Bell, Intel Fellow and Director of the User Experience Group, Intel Digital Home Group
  • Temple Grandin, Designer of livestock handling facilities and best-selling author (Animals Make Us Human, Thinking in Pictures)
  • Jesse James Garrett, Co-Founder and President of Adaptive Path
  • David Merrill, one of the creators of Siftables
  • Erin McKean, Independent lexicographer and dictionary evangelist
  • Martyn Ware, Sonic ID (and founder of the 80’s band, The Human League!)
  • Elizabeth Windram, Senior UX Designer & Bernhard Seefeld, Product Manager for Google Maps

3 days of workshops include:

  • Good Design Faster (sketching & sketchboards) with Rachel Glaves and Brandon Schauer of Adaptive Path
  • Noel Franus, Manager of the global identity practice for Sonic ID
  • Strategy Team of One with Henning Fischer of Adaptive Path
  • Content Strategy with Kristina Halvorson of Brain Traffic
  • Facilitation & Collaboration with Julia Houck-Whitaker of Adaptive Path and Sarah B. Nelson
  • Designing for Mobile with Rachel Hinman of Adaptive Path
  • Multitouch with Nathan Moody & Darren David of Stimulant
  • Michal Migurski & Tom Carden of Stamen
  • Making Things with Jared Cole of Adaptive Path
  • Tangible Thinking with Todd Wilkens of Adaptive Path

Sarah Jones – Tony Award-winning, TED Talking, Keynoter at UX Week 2009

by peterme on June 15th, 2009

I’m excited about all of the speakers at our upcoming UX Week 2009 conference, but I have a special place for Sarah Jones. Sarah is a remarkably talented playwright/performer, known for her one-woman show “Bridge and Tunnel.” I like to think of her as Anna Deavere-Smith for a new generation.

Sarah is perhaps best known for her ability to inhabit her characters, including mannerisms and accents. One of the reasons I thought she would be great for UX Week 2009 is that she engages in deep field research to create her characters. I believe there is much we can learn from her process. At UX Week, we’ll delve into that. To get a taste, here’s her TED Talk:

At UX Week, we’ll get something like this, PLUS discussion of how she gets there. Register with the promotional code BLOG and get 10% off the already discounted early rate!

Matias Duarte, Dir of UX at Palm, UX Week 2009 Day 1 Keynote Speaker

by peterme on April 28th, 2009

Perhaps the biggest news at CES 2009 was the unveiling of the Palm Pre. On stage, Matias Duarte, Director of Human Interface and User Experience at Palm, showed off the Pre’s User Interface. And he’s now committed to be our Keynote Speaker for Day 1 of UX Week 2009, giving us a peek at just went into the user experience design and development of what could be a game-changing device.

Register for UX Week 2009 by June 1 to lock in the early bird price, and you get 4 days chock full of inspiration and hands-on training. And use the promotional code BLOG and get an additional 10% off!

Here’s the video of his presentation at CES.

Designing for Big Data, Bigger Data, Multitouch, and more…

by peterme on April 21st, 2009

Our pal Jeffrey Veen just posted a talk he gave at this year’s Web 2.0 Expo. Those who attended UX Week 2008 got to see a version of that talk seven months earlier (and you can see it here).

Given the coverage that Jeff’s talk is getting, I thought you might be interested in a couple other talks from UX Week 2008 that look at interface and interaction innovations. The first comes from Michal Migurski at Stamen, discussing their approach to data visualization (17 minutes):

Michal Migurski | UX Week 2008 | Adaptive Path from Adaptive Path on Vimeo.

The other comes from Darren David and Nathan Moody of Stimulant, sharing how they approach the design of large-scale multitouch interfaces (25 minutes).

Darren David & Nathan Moody | UX Week 2008 | Adaptive Path from Adaptive Path on Vimeo.

What’s most exciting for me is that Michael, Darren, and Nathan will all be teaching hands-on workshops at UX Week 2009. This will give you a chance to learn directly from these experts, and prepare you for the imminent design future. (Use the promotional code BLOG and get 10% off the registration price!)

UX Week 2009 Update: Temple Grandin, Siftables

by peterme on April 8th, 2009

Planning for UX Week 2009 continues at a torrid pace, and we’ll have many things to share in the coming few weeks.

Temple Grandin, Ph.D., author (Animals Make Us Human, Thinking In Pictures) will be our keynote speaker for Day 2, with a talk titled “Animals, Autism, and Design.” Dr. Grandin has written and spoken about her autism gives her special insight into animal behavior, and I thought it would be great to have her talk about her work designing animal facilities, as she takes a kind of animal-centered design approach, going into the pens where they are held and figuring out what it’s like for them.

On Day 4, we’ll have David Merrill, one of the creators of Siftables. Read his response in my Single Question Interview, or view his demonstration of Siftables at TED.com.

We’ve begin hammering out an explicit schedule, so it’s easier to see just what will happen when. The schedule is not yet complete (we’re over 5 months out), but we’re working to fill it up soon!

As always, register with promotional code BLOG and get 10% off the registration price!

A meditation on being human

by peterme on March 26th, 2009

In my most recent Harvard Business Online column, I took a departure from my prior discourse, instead meditating a little on being human, and how recent technological development is doing a much better job than organizational development in acknowledging human realities.

From the piece:

…What most excites me about these new means of engagement (which already have amazing successors in university and corporate labs) is that they allow their users to do something that hadn’t been possible five years ago — truly be human. The body is extremely important for human beings, and it’s almost shameful that for so long, such a small part of it was used when working with computers. Mice and keyboards were the product of the Cartesian mentality that mind and body could be separated, that humans could be reduced to brains attached to fingers, eyes, and ears…

…As I’ve been thinking of this technological revolution, I’ve realized we need an organizational revolution. The organizations many of us work in remind me of the state of computer technology from five years ago:

…We’re placed in hierarchical org charts, remnant of railroad and factory operations of the 19th century, and find ourselves in silos that prevent us from collaborating with our colleagues….

…We thus leave the office having only engaged a small part of who we are…

Read the whole thing over there, and I’d love any comments you have.

History and context of User Experience Design

by peterme on March 11th, 2009

My colleague Teresa recently began a podcast series titled Tea with Teresa. In it, she talks to folks about their passions, getting them to explain the ins and outs of what excites them. I was humbled to be included in her latest podcast, on The History and Evolution of User Experience Design.

You can listen to it here:

or download the audio file.

Bruce Temkin: “Brands are Dying”

by peterme on March 3rd, 2009

Yesterday, on stage at MX 2009, Bruce Temkin, customer experience analyst from Forrester stated, “Brands are dying.” It’s a provocative statement that he didn’t elucidate at the time. Luckily, BusinessWeek’s intrepid reporter, Helen Walters, flagged him down for a quick interview to get him to talk more about it. Watch it here:


Bruce Temkin, Forrester, MX 2009 from Helen Walters on Vimeo.

Single Question Interview: David Merrill of Tacolab on Siftables

by peterme on March 1st, 2009

If you’re not familiar with Siftables, watch the TED Talk.

Peter Merholz: At TED, you demonstrated Siftables, small “smart” blocks that can interact with one another in interesting ways. What opportunities does Siftables provide in overcoming existing computing paradigms?

David Merrill: Computation used to be in short supply. In the old days of punch-cards, a programmer had to check, double-check, and triple-check their program before they dared to feed it into the machine, because once it ran they were kicked to the back of the queue. If the program had a bug it could be the next day before they got a chance to run their program again. The high cost of bugs meant that experimentation was risky, and programs were written conservatively.

As a result, most people back then had a rather limited view of what computers were good for. They calculated missile trajectories and year-end figures, but the lucky researchers that had enough free access to create video games or embryonic electronic music systems were few and far between.

Today computation has become incredibly plentiful. The netbook I am using to write this essay is so powerful it would have been a classified state secret 30 years ago. The result of our surplus of computation is that we can now use computers in ways that are much more exploratory. Programs can be recompiled in seconds when a bug is discovered. It is often more efficient to whip up a code experiment to try a new idea and see what happens, rather than spending too much time deliberating and double-checking. We now have UNDO.

The observation that has driven my work throughout graduate school, and that continues to drive it forward, is that computers can still be so much more than they are today. Our present-day surplus of computation has been a game-changing advancement towards making the computer a better tool. Looking forward, the major problem is not anymore the amount of computation we have, it’s how we can interact with that computation.

User interface advances can expose new possibilities for how the computer can become a more seamless extension of our minds and bodies. Consider the Nintendo Wii for example. The gestural interaction brought many new users (women, the elderly) into the action, and — equally importantly — created possibilities for gameplay that didn’t even exist before. The graphical user interface (GUI) was a similar (but even larger) revolution in usability that expanded the expressivity of our interaction with the machine, and we are vastly more productive as a result. In both cases the user interface advance tapped into a latent skill that had not yet been utilized by computers; the Wii leverages bodily motion and the GUI leverages spatial memory and visual recognition.

The motivation for Siftables was a realization that there was no human-computer interface that simultaneously leveraged our visual search/pattern-matching capabilities and our manual dexterity for handling collections of objects. Imagine a pile of Legos on the table in front of you, and think about how you would inspect, then sift and sort the pieces in search of particular ones or to categorize them into groups. We skillfully manipulate collections of objects all the time — when we interact with game pieces and playing cards, stacks of photographs, toys such as marbles or toy cars, food bits when we are cooking, and more. These activities involve our eyes (scanning, recognizing) and both hands (grasping, moving), and the vision for Siftables is that they would replicate this type of interaction but for digital content, taking advantage of our existing skills.

Siftables offers a new point in the interaction design space between tangible and graphical user interfaces. It combines elements of both paradigms — physically embodied manipulatives that can be grasped and moved by hand, and screens that can show arbitrary visual information. The inclusion of a screen on each Siftable is a key feature, since it allows interactive roles and content assignments for programs to be visually legible to the user and dynamically assigned at run-time. Tangible systems that use non-graphical blocks or tiles must either assign fixed behavior to each manipulative (which is not as flexible), or project graphics around them (which limits mobility). Siftables attempts to be mobile and physically embodied, while retaining the flexibility of graphical displays.

It is worth noting is that we do not necessarily need to overcome existing paradigms for every task that we do with computers, and Siftables are not a user interface panacea. For instance, I don’t think Siftables are the right tool for writing text documents. For that activity, the keyboard and mouse — or perhaps speech recognition systems — are already doing a pretty good job.

In my opinion, the most exciting step forward that Siftables provides is the possibility for new types of applications and interactions. Think about the millions of flowers that bloomed (software flowers, that is) after the GUI supplanted the command-line. Siftables has the potential to offer a similarly fertile platform for application areas like gaming and entertainment, logistics and scheduling, controlling large-scale complex models, musical performance, education and beyond. We have just scratched the surface with the applications that have been created for Siftables at MIT.

This is a pretty special time in history when electronics and sensing have become so miniaturized, so inexpensive, and so capable. The technology to realize the next generation of interactive tools has arrived, and our task is to invent them. Siftables is a step towards this next generation. I truly believe that as we invent interactive systems in the twenty-first century the limiting factor is no longer the technology, rather it is our own imagination.

Why is Sprint Nextel Bleeding Customers?

by peterme on February 20th, 2009

Today’s NY Times Reports “For Sprint Nextel, a Drop in Customers and Earnings,” citing 1.3 million customers dropping its service in the 4th quarter of 2008. There’s nothing in the article about why so many folks are leaving. This isn’t a recession thing — in the same time period, AT&T added 2.1 million subscribers, and Verizon Wireless added 1.4 million.

Forrester’s 2008 Customer Experience Index suggests a reason. Sprint Nextel was far and away the worst-ranked of the wireless service providers. Out of all the companies (from a range of industries), Sprint Nextel ranked 108 out of 114. Verizon Wireless ranked 59, and AT&T 64.

People aren’t going to give up their mobile phones, no matter how bad the economy is — but they will happily move to companies that don’t piss them off, as Sprint Nextel clearly does.

Reminder: Bruce Temkin, author of Forrester’s report, will be keynoting at MX 2009 in two weeks. Use the promotional code BLOG, and get 10% off when you register!