MX ‘08 Slidecast: “A House Divided”
by Ryan Freitas
I’ve posted the slides from my presentation at last week’s MX Conference here in San Francisco. Titled “A House Divided: Two Perspectives on Managing the Customer Experience,” this talk is an evolution of my past efforts to pull from my prior career as a professional cook.
Here, I use my restaurant experience as a lens to interpret Glushko and Tabas’ work on getting front and back stage organizations to cooperate in delivering superior experiences. I hope you enjoy it.
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on Tuesday, April 29th, 2008 at 4:11 pm and is filed under Experience design, Experience strategy, Perspective, Service Design.
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April 30th, 2008 at 11:33 pm
[…] adaptive path » blog » Ryan Freitas » MX ‘08 Slidecast: “A House Divided” Slides for Freitas’s talk at MX ‘08; comparing experience design to restaurants. Two of my favorite subjects, can’t go wrong there. (tags: restaurants experience design slides presentations adaptivepath talks mx08) […]
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