Comments on: Experience Design is People! http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/ Adaptive Path Blog Sat, 06 Sep 2008 23:41:07 +0000 http://wordpress.org/?v=2.6.1 By: AG http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-175890 AG Wed, 09 Jan 2008 22:34:58 +0000 http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-175890 Stan, I'd take your opinion much more seriously if you were able to write a single English-language sentence that did not contain a spelling, usage or punctuation error. 'Cause at the moment, cowpoke, you're zero for five. : . ) Stan, I’d take your opinion much more seriously if you were able to write a single English-language sentence that did not contain a spelling, usage or punctuation error. ‘Cause at the moment, cowpoke, you’re zero for five. : . )

]]> By: Bob Jacobson http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-159066 Bob Jacobson Tue, 20 Nov 2007 17:19:28 +0000 http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-159066 One of the fast-growing firms in this genre is <a href="http://www.lraworldwide.com/" rel="nofollow">LRA Worldwide,</a> in Pennsylvania. There are counterparts around the world. Customer experience as a motif has roots in retail that long predate designers' catching on. But I think designers can add a lot to the methodology mix, which to date has been rather seat of the pants and jumbled. One of the fast-growing firms in this genre is LRA Worldwide, in Pennsylvania. There are counterparts around the world. Customer experience as a motif has roots in retail that long predate designers’ catching on. But I think designers can add a lot to the methodology mix, which to date has been rather seat of the pants and jumbled.

]]> By: Stan http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158465 Stan Tue, 20 Nov 2007 02:08:35 +0000 http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158465 I fully support the idea that experience design transcends the boundaries of physical products... but I found myself despising the essay by Adam Greenfield. I THINK the ideas he's presenting are relevant, but his assay comes across as a jumbled mess of academic-speak. I found myself unable to navigate through the ego-laced drivel, leading me to a sense of bore. I do wish people would outright say their point and support it. There is no need for an encyclopedic sized article that is empty. I fully support the idea that experience design transcends the boundaries of physical products… but I found myself despising the essay by Adam Greenfield.

I THINK the ideas he’s presenting are relevant, but his assay comes across as a jumbled mess of academic-speak. I found myself unable to navigate through the ego-laced drivel, leading me to a sense of bore. I do wish people would outright say their point and support it. There is no need for an encyclopedic sized article that is empty.

]]> By: Daniel Szuc http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158357 Daniel Szuc Mon, 19 Nov 2007 23:17:24 +0000 http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158357 Last weekend in Boston, I visited an Apple store to sort out a Hard Drive crash. I was impressed with the "time" the Genius took to look at my problem. He was not able to help but I did not feel rushed or like a number as part of the Customer Support process. There was some "value" attached the time we spent together which made a stressful situation easier. Training and knowledge make a difference. Last weekend in Boston, I visited an Apple store to sort out a Hard Drive crash. I was impressed with the “time” the Genius took to look at my problem. He was not able to help but I did not feel rushed or like a number as part of the Customer Support process. There was some “value” attached the time we spent together which made a stressful situation easier. Training and knowledge make a difference.

]]> By: Dan Harrelson http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158229 Dan Harrelson Mon, 19 Nov 2007 20:24:48 +0000 http://www.adaptivepath.com/blog/2007/11/19/experience-design-is-people/#comment-158229 I agree that huge parts of the sell for Apple are their throngs of "believers", their stores and their staff. I <a href="http://www.danharrelson.com/2007/06/22/apple-sure-knows-how-to-sell/" rel="nofollow">wrote about my "switch" from Windows to a Mac</a> when joining AP back in June. I agree that huge parts of the sell for Apple are their throngs of “believers”, their stores and their staff. I wrote about my “switch” from Windows to a Mac when joining AP back in June.

]]>