Comments on: Compassion counts as a carry-on http://www.adaptivepath.com/blog/2007/10/12/compassion-counts-as-a-carry-on/ Adaptive Path Blog Wed, 20 Aug 2008 13:08:22 +0000 http://wordpress.org/?v=2.6 By: Daniel Szuc http://www.adaptivepath.com/blog/2007/10/12/compassion-counts-as-a-carry-on/#comment-145363 Daniel Szuc Fri, 02 Nov 2007 02:10:12 +0000 http://www.adaptivepath.com/blog/2007/10/12/compassion-counts-as-a-carry-on/#comment-145363 Having just experienced immigration at Chicago airport -- two words -- "frustration" & "anger". There was no line for people who were transferring to flights with little time to spare. Upon asking immigration officers if there was a way to speed up the process for those with connecting flights -- the answer was an unhelpful "no" - terrible customer experience! Having just experienced immigration at Chicago airport — two words — “frustration” & “anger”.

There was no line for people who were transferring to flights with little time to spare. Upon asking immigration officers if there was a way to speed up the process for those with connecting flights — the answer was an unhelpful “no” - terrible customer experience!

]]> By: Daniel Szuc http://www.adaptivepath.com/blog/2007/10/12/compassion-counts-as-a-carry-on/#comment-137854 Daniel Szuc Sat, 13 Oct 2007 01:17:08 +0000 http://www.adaptivepath.com/blog/2007/10/12/compassion-counts-as-a-carry-on/#comment-137854 Yes! Some of the airport experiences in the US are a real shock to the system (especially coming from an airport experience like Hong Kong where it is not only efficient but delightful) On a positive note I remember lining up for security JFK a few years back and there was a security card greeting people, reminding/preparing people on what they needed to do and smiling with great enthusiasm. It was a little thing, but it made the whole experience more acceptable. Yes! Some of the airport experiences in the US are a real shock to the system (especially coming from an airport experience like Hong Kong where it is not only efficient but delightful)

On a positive note I remember lining up for security JFK a few years back and there was a security card greeting people, reminding/preparing people on what they needed to do and smiling with great enthusiasm.

It was a little thing, but it made the whole experience more acceptable.

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