Adaptive Path Blog

Our project with Second Life has kicked off and we are starting with discovery, talking with stakeholders, trying to get a better feel for the pain they’ve been feeling, the direction they want the product to go in, and so on.

Yesterday I had my first “interview.” I shadowed a liaison for about an hour, in world. Now, I’ve done user research before. I’ve done my fair share of remote testing, phone interviews, screen sharing with tools such as Ethnio. But yesterday, yesterday was just cool.

It started out with me updating my Second Life software, since it had been a number of weeks since I had logged on. Then I had to download Skype since that would be the easiest way to talk with the liaison, rather than doing chat in world.

I logged in and the liaison magically found me. She teleported to her office and we spent the next hour talking, walking around the world, teleporting to different locations so she could show me how things work. She was so energetic and passionate about Second Life it was hard not to get excited with her. I still don’t have a good grasp on just how big and gnarly their problems are. But I have a much better idea of what life is like in world. Which is good because until then all my time there had been spent standing in an empty field by myself trying to figure out how to put on a different shirt.

This entry was posted on Tuesday, February 20th, 2007 at 2:52 pm and is filed under Second Life Case Study. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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