Demand Satisfaction
by petermeA few months ago, we wrote about Lane’s Next Move, not knowing what it was going to be, just knowing it was going to be interesting.
Now they’ve announced it. As Lane wrote in the inaugural post on the Get Satisfaction blog, “We’re building Satisfaction because we see the possibilities for collaboration between companies and customers expanding like never before, to the benefit of both parties, and we want to create new tools to encourage and foster this activity.”
I like to think that Lane’s prescient essay from over four years ago, Self-Service Web Applications: Less Cost, More Value, was a planted seed that is coming to flower.
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on Saturday, February 3rd, 2007 at 9:30 am and is filed under Collaboration, Friends of Adaptive Path.
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February 4th, 2007 at 6:56 pm
Awesome idea! I think its literally the most frustrating thing in the entire world to deal with many company’s customer service people. Its like they hire the best and smartest people to market and build their products, and the lowest paid and lowest entry criteria to manage and support their customers. A mechanism to make this process less frustrating and futile would be a boon to society!