Your ‘experience’ summation is excellent, helpful and very insightful. Ara Pehlivanian makes an interesting point though about motivation. I would use the word need, which you alluded to in your response to Ara, to differentiate the user’s motivation from their expectation. I see need being a greater issue which is resolved through repeated, satisfied interactions with the tool/system. The expectation is fostered and met by the service/tool/system.

The other thing that I would to suggest is learning/education, both as experience and outcome. Learning is something that I feel is all too often neglected when considering usability and experience. We/users are continually learning through our interaction with technology and the world around us. Our understanding of technology in the world around is constantly growing and evolving, hence the continual redesigning of the systems we use to enable us to work more efficiently and employ our new learning in better and more productive experiences.

If we didn’t learn, we would have to be told how to use windows version 1 every time we turned the computer on and we would never get to vista. Learning also fundamentally impacts on experience as a user feels accomplished and confident when they get the handle of a new technology. If they feel they have it down pat, under their belt, they are far more likely to use it again. That is a clear vindication of the learning experience. These users are also more likely and willing to continue learning, so long as the changes to learn aren’t to extreme. That for me is a critical success factor in any design.

I think it summarizes things quite nicely.
I was only wondering, where would you fit “emotions” in your list of human qualities?
Emotional experience is essential to understand for example motivation. Experienced
emotions are influenced by our personal backgrounds (including culture), standards, beliefs, etc.
It might be related to your example of the ATM. When your expectations aren’t met, you will be less motivated. This is a change in motivation that the person can still be very well aware of (the screens are different from what I am used to!), whereas when a lower motivation is influenced by emotions we feel based on personal background, the person might not be so aware of the reason. Therefore, for someone who is involved in designing the UI for the ATM, it can be very helpful to understand these backgrounds and the processes behind the emotional experience of the user. Experience may very well exist only in the minds of your customers, but they are not always aware of why they feel a certain way.

Perhaps this one is even bigger than just “culture” alone?

Perceptions & Culture: Suggest how something makes you feel (productive, frustrated, elated, pleased, intrigued, part of something etc) and how you are seen by others by using that something plays a part.

While I agree with you that experience exists only in the mind, you should be prepared to answer questions about your Perceptions domain, which is clearly dependent on sensorimotor interactions that happen in the material world, rather than in the mind.

I also think labeling Culture as “the big one” is going a bit far. An offering’s alignment with a person’s Culture is no more a determining factor for one’s experience than any other domain (I think). I do agree, though, that as designers we do a really bad job of considering culture as an input to inform the design process. Is that why you’ve called it out?

I like your set of qualities.
http://experienceology.blogspot.com

Would you agree that this relates to the experience or would you define it as something completely different?

Let’s take an ATM. When I use an ATM, say, I have an expectation of the order of the screens, and if that order is changed, it could be disruptive. My motivation for using the ATM is very different — I’m motivated to use it because I need money to buy something. The motivation might be specific (I’m going to a restaurant and I need cash) or general, (I’ve just bought something, and am down to 5 dollars in my pockets, so it would be good to get money).