Quotable quotes: Providing the best experience
by petermeI noticed that recent articles in The New York Times stressed the importance of delivering a great experience.
In describing changes occurring at Ask.com, CEO Jim Lanzone stated, “Right now, the focus is almost entirely on improving the user experience. This is the product that, to date, we are the most proud of. It is going to have a huge impact for people who use Ask.”
Talking about the challenges he faces managing Windows Live, Steve Berkowitz (who worked at Ask before joining Microsoft) remarked, “A lot of decisions were driven by technology; they were not driven by the consumer. It isn’t always the best technology that wins. It is the best experience.”
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on Sunday, December 10th, 2006 at 10:45 am and is filed under Quotable quotes, Trends.
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